Returns & Refunds

Do you want to return an item, or have you noticed a defect despite our intensive quality control? No problem!

 

Every GYMMONKY product is individually checked for quality and function before shipping and packed with care – so it arrives perfectly to you.

 

At GYMMONKY, you benefit from 14 calendar days of voluntary return policy.

How returns work

1.    Register your return: Contact us via email at support@gymmonky.com with your order number. For defects or incorrect deliveries, please attach photos of the item.

2.  Review by GYMMONKY: We will review your request and get back to you in writing. For confirmed defects or incorrect deliveries, we will provide you with a free return label. For returns due to other reasons, you organize
the return yourself at your own expense.

3.    Pack and ship the item: Pack the item securely in its original packaging. The goods must be returned in complete original condition
– exactly as you received them.

4.    Receive a refund: After receipt and inspection of the goods, we will refund the purchase amount within 14 days using the same payment method.

Important notes

•       Return costs are borne by the buyer – except for defects or incorrect deliveries confirmed in writing

•       Incomplete or damaged returns will not be refunded

•       Please do not return items without prior notice – unannounced returns will be rejected. 

•       For discounted sets or bundles, only the return of the entire set is possible.

Contact

For questions about your return:

Email: support@gymmonky.com

Subject: Return + [Your Order Number]

Further details can be found in our General Terms and Conditions.